The Chisnall House Guide to Consumer Regulation and the TSMs outlines the current state of regulation, future plans and timescales and outlines a series of questions for Execs and Boards of social housing providers. It includes a speculation on what may follow the introduction of the new consumer regulation regime for both social housing providers… Continue reading Guide to Consumer Regulation and the TSMs
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Derek Draper and the Problem of Social Housing Customers
What seems like a lifetime ago, long before his current tragic fame as one of the survivors of covid most badly affected by the virus, Derek Draper set up the first student union in the tertiary college he attended. We had stood against each other for the lofty role of first president of the student… Continue reading Derek Draper and the Problem of Social Housing Customers
The Great Rent Elephant: What will YOU do?
As Board members get ready for their summer holidays and consider which achievements from 2021-22 they want to include in their Annual Reports to tenants, there is an elephant in the room. The elephant has the not very snappy name “Rent-increases-23-and-24”. A loud sigh of relief sounded across the sector in October 2017 when the… Continue reading The Great Rent Elephant: What will YOU do?
“Homes” or “Units”
I grew up in social housing. Almost every Saturday, before Covid interrupted, I paid a visit to my mother who still lived in the house we moved into almost 45 years ago, until she succumbed to a long illness in summer of 2021. My earliest memory is of sharing a room with my mother in… Continue reading “Homes” or “Units”